Angelina Dreyer is a dedicated Quality Control and Training Manager with a robust background in the call center industry. Starting her career as an agent, she leveraged her hands-on experience to ascend to Quality Control, where she honed her expertise in evaluating agent performance and refining training methodologies. Angelina is responsible for hiring and training both new and existing agents, conducting mock calls, and analyzing live calls and recordings to maintain high-quality standards. Her meticulous approach to inputting test results and filling reports ensures that all quality control checks are thorough and accurate. She collaborates closely with Amy and Matt, providing essential support to streamline operations and enhance overall efficiency in the call center.
Prior to her current role, Angelina worked at FedEx, managing the logistics of filling and emptying trucks and vans, and handling small packages, showcasing her strong work ethic and commitment to excellence in everything she does. Outside of work, she is a busy mom to a three-year-old, relishing in outdoor activities and enjoying playdates at the park with friends. Angelina’s passion for both her career and personal life allows her to maintain a dynamic and fulfilling balance, positively impacting those around her.